How To Cancel Home Depot Credit Card Step-By-Step

Official website
Customer service phone number1-800-677-0232
HeadquartersAtlanta, Georgia
Number of employees400,000
Annual revenue$151.2 billion (2022)
FounderBernard Marcus, Arthur Blank, Kenneth Bruce, Ron Brill, Pat Farrah, James Monaghan, Sandy Segal
IndustryHome improvement retail
Social mediaFacebook, Twitter, Instagram, YouTube, Pinterest

The Home Depot credit card from Citibank provides great rewards and financing options for home improvement projects. However, if you no longer need the account, canceling it is quick and straightforward by following this comprehensive guide.

When you no longer require your Home Depot store credit card, permanently closing the account is important to avoid unnecessary fees or security risks. This step-by-step guide details the easy process to cancel your card and have confirmation that the account is fully closed.

Step 1: Check for Any Remaining Balance

Before canceling your Home Depot credit card, you must ensure there is no outstanding balance owed. To check your balance:

  • Log in to your account online
  • Check the Home Depot app
  • Call customer service at 1-800-677-0232

If there is a balance owed, pay it off completely. Allow 1-5 business days for payments to fully process.


  • Pay off any interest fees or late charges in addition to your main balance
  • Do not close your account until the balance shows $0

Step 2: Gather Your Account Information

Have the following information ready to provide to the customer service representative:

  • Account number
  • Billing address
  • Email address
  • Phone number
  • Answers to security questions

This allows them to verify your identity and access your account.

Step 3: Contact Customer Service

You have three options to contact Home Depot credit card customer service:

How To Cancel Home Depot Credit Card Via Phone

  • Call 1-800-677-0232
  • Say “cancel card” or “close account”
  • Provide account information
  • Confirm no pending transactions
  • Request cancellation confirmation

How To Cancel Home Depot Credit Card Via Email

  • Log in to account
  • Open message center
  • Select “cancellation” as subject
  • Include account details in message
  • Request cancellation
  • Wait for confirmation email

How To Cancel Home Depot Credit Card Via Live Chat

  • Visit Home Depot credit card website
  • Click “Live Chat” button
  • Supply account information
  • Verify no pending transactions
  • Ask for cancellation confirmation
Home Depot Live Chat Screen
Home Depot Live Chat Screen

Step 4: Confirm Cancellation

Check your email or mail for an official confirmation letter from Home Depot stating your account is canceled. Retain this for your records.

Additional Tips

  • Inform any authorized users you are closing the account
  • Redeem any accumulated reward points
  • Destroy old cards by shredding them


Canceling your Home Depot credit card is simple when you follow these key steps. If you no longer need the account, close it securely in minutes and receive confirmation your account is permanently closed.


What happens if I never use my Home Depot Credit Card?

If you never use your Home Depot credit card, it will automatically be canceled after 24 months of inactivity. This is to ensure that accounts are actively used and to protect against potential misuse. If you wish to use your Home Depot credit card again after it has been canceled due to inactivity, you will need to reapply for a new card.

Is there an annual fee for Home Depot Credit Card?

There is no annual fee associated with the Home Depot credit card. This means that you will not be charged any additional fees simply for having the card. However, you will be charged interest on any outstanding balances, so it is important to pay off your balance each month to avoid incurring interest charges.

Can I cancel my Home Depot credit card online?

Yes, you can cancel online via live chat or through the Home Depot credit card website.

What are the customer service hours?

24/7 – Home Depot credit card customer service is available all day, every day.

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