Feeling trapped in an unending wireless contract? Are mysterious fees piling up every month for lackluster service? You’re not alone – thousands of customers are desperate to cut ties with Total Wireless.
But like a clingy ex who just can’t let go, Total Wireless doesn’t make it easy to break up. Termination fees, endless holds, scripted customer service – the barriers to freedom are endless.
That’s why in this post, you’ll get the inside scoop on finally canceling Total Wireless for GOOD. You’ll discover proven techniques to waive pesky termination fees, dodge recurring charges, and even get revenge with fiery complaints.
The following table provides a concise overview of various methods available for canceling your Total Wireless subscription.
| Cancellation Method | Can You Cancel Total Wireless Via | Additional Information |
|---|---|---|
| Yes | Submit cancellation requests via email. | |
| Company Website | Yes | Access your account on the official website for cancellation. |
| In Person | No | Unfortunately, cancellation in person is not available. |
| Phone | Yes | Call customer support for assistance with cancellation. |
| Live Chat | No | Live chat support does not currently facilitate cancellations. |
| iOS App | Yes | Follow the steps in the Total Wireless app on your iPhone or iPad. |
| Android App | Yes | Follow the steps in the Total Wireless app on your Android device. |
| Mac | Yes | Cancel payments through the App Store on your Mac. |
| PayPal | Yes | Easily cancel billing through your PayPal account. |
Whether sending an email request, accessing the official website, or using device-specific apps like iOS, Android, Mac, or PayPal, Total Wireless offers multiple channels for subscribers to initiate cancellations. However, please note that canceling in person or via live chat is currently not available.
How To Cancel Total Wireless by Email
If you want written confirmation of your cancellation request, email is the way to go. Here’s how to cancel your Total Wireless service via email:
First, draft an email clearly stating your request to terminate service and the reason why. Provide your full name, account number, and phone number on the account. Send the email to media@tracfone.com.
How To Cancel Total Wireless Via Website
You can also cancel your Total Wireless service through their website. Follow these steps:
- Log in to your Total Wireless account on their website.
- Go to “Billings.”
- Pick the monthly service plan you want to cancel.
- Click “Cancel” and confirm your cancellation.
How To Cancel Total Wireless by Phone
To cancel over the phone, simply call 611611 from your Total Wireless phone. Have your account information ready, including your card details used for auto-pay. Inform the representative you want to cancel service immediately. Request any early termination fees be waived since you are within the 30-day trial period.
How To Cancel Total Wireless App on iOS
If you want to remove the Total Wireless app from your iPhone or iPad, follow these simple steps:
- Open the Settings app and log into your Apple ID.
- Tap on Subscriptions.
- Select Total Wireless My Account subscription.
- Tap Cancel Subscription and confirm.
How To Cancel Total Wireless App on Android
Removing the Total Wireless app from your Android device just takes a few taps:
- Open Google Play Store and tap the menu.
- Choose Subscriptions.
- Select Total Wireless My Account subscription.
- Tap Cancel subscription and confirm.
How To Cancel Total Wireless Payments on Mac
Follow this quick process to stop auto-payments through your Mac:
- Open the App Store app and click your Apple ID.
- Go to Subscriptions, select Total Wireless.
- Click Cancel Subscription to stop payments.
How To Cancel Total Wireless Payments on PayPal
You can easily cancel Total Wireless billing through your PayPal account:
- Log into your PayPal account.
- Go to Settings > Payments.
- Find Total Wireless subscription and click Cancel.
- Confirm to stop auto-payments.
Total Wireless Pricing Plans
| Provider | Plan | Monthly Price | Highlights |
|---|---|---|---|
| Total Wireless | Basic Plan | $35/month | – 5GB high-speed data – Unlimited talk & text |
| Unlimited Plan | $50/month | – Unlimited high-speed data – Unlimited talk & text | |
| Simple Mobile | Unlimited Plan | $50/month | – Unlimited high-speed data up to 35GB – Unlimited talk & text – Unlimited music streaming |
| Straight Talk | Unlimited Plan | $55/month | – Unlimited high-speed data up to 60GB – Unlimited talk & text – Unlimited nationwide coverage |
| Verizon | Start Unlimited Plan | $70/month | – Unlimited talk, text & data – SD video streaming – Limited hotspot data |
| Play More Unlimited Plan | $80/month | – Unlimited talk, text & data – HD video streaming – 15GB high-speed hotspot | |
| Get More Unlimited Plan | $90/month | – Unlimited talk, text & data – HD video streaming – 30GB high-speed hotspot – Free Apple Music |
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Total Wireless Refund Policy
Total Wireless has a strict no refund policy on service plans, meaning you cannot get a refund on your monthly wireless plan fees if you decide to cancel service. Here are the key details on their refund policy:
- There are no refunds provided on any paid service plans with Total Wireless. This includes monthly recurring fees as well as any pre-paid multi-month plans.
- You may request a refund on the purchase of add-ons, such as international calling minutes or data top-up cards, within 14 days of purchase.
- For phone purchases, you have 14 days to return the device for a full refund. The device must be in original condition with all accessories. Restocking fees may apply.
- There are also no prorated refunds when you cancel in the middle of your service month. The remainder of fees for that month are non-refundable.
- If you are owed a refund on an add-on purchase or device, Total Wireless will credit the refund back to your original payment method.
- To request a valid refund, you must contact Total Wireless customer service by phone or email within 14 days of purchase. Provide order information.
Total Wireless does not offer refunds on monthly service fees when you cancel your account. You must closely follow the return policy for phones and add-on purchases to obtain a refund if eligible.
Dealing with Termination Fees
When you cancel your Total Wireless service, you may be subject to early termination fees depending on when you cancel. Here’s what you need to know about Total Wireless termination fees:
- Termination fees are up to $10 per month remaining on your service contract.
- However, Total Wireless offers a 30-day risk-free trial on new service. If you cancel within this trial period, you can request any termination fees be waived.
- If they refuse to waive the fees, persistently request a supervisor and explain you are within the 30-day trial window. Threaten to file a complaint with the FCC.
- If fees still aren’t waived, you can file official complaints with the FTC and FCC citing the trial period policy. Continue escalating until they agree to waive the unnecessary fees.
- Do not return any leased devices until the termination fees are removed from your final bill, as the return can trigger fees.
What Is Total Wireless?
Total Wireless is a prepaid wireless service provider owned by TracFone Wireless. It operates on the networks of Verizon, T-Mobile, AT&T and Sprint to provide no-contract cell phone plans.
Key Features:
- Prepaid cell phone plans with no long-term contract required
- Access to 4G LTE networks from Verizon, T-Mobile, AT&T and Sprint
- Unlimited talk and text on all plans
- Data options: 5GB, 25GB, Unlimited
- Mobile hotspot capabilities
- Affordable smartphone options or BYOD plans
Alternatives To Total Wireless
| Provider | Key Features | Pricing | Network |
|---|---|---|---|
| Mint Mobile | -Unlim talk & text -3GB – Unlimited data -Mobile hotspot -99% coverage | -3GB: $15/month -8GB: $20/month -Unlimited: $30/month | Uses T-Mobile network |
| Visible | -Unlimited talk & text -Unlimited data -Mobile hotspot included -99% coverage | -$30/month when joining a Party Pay group | Uses Verizon network |
| Boost Mobile | -Unlimited talk & text -3GB – Unlimited data -99% coverage -Mobile hotspot option | -3GB: $15/month -Unlimited: $50/month | Uses T-Mobile network |
| Metro by T-Mobile | -Unlimited talk & text -2GB – Unlimited high-speed data -100+ channel cable streaming | -$30/month -$40/month for unlimited | Uses T-Mobile network |
| Cricket Wireless | -Unlimited talk & text -2GB – Unlimited data -Unlimited music streaming -99% coverage | -$30/month -$60/month for unlimited | Uses AT&T network |
Conclusion
While Total Wireless offers affordable no-contract cell phone plans, their customer service and network quality has room for improvement. If you are fed up with Total Wireless, you can cancel your service by email, website, or phone. Be sure to request any early termination fees be waived since you are within the 30-day risk-free trial period. With some persistence, you can be free of Total Wireless and find a better wireless provider.
FAQs
What is the total wireless customer service number?
The Total Wireless customer service number is 611611. You can call this number for any account support.
How do I check my total wireless balance?
You can check your Total Wireless account balance by logging into your account online or through the Total Wireless app. Your remaining data, talk, and text balances will be displayed.
Is total wireless changing plans?
Total Wireless occasionally changes or introduces new plan options, but has not announced any upcoming plan changes. Check their website for the latest plan information.
Is Total Wireless no-contract?
Yes, Total Wireless offers no-contract prepaid wireless plans. You can cancel anytime without an early termination fee outside of your 30 day trial period.
Scarlett Foster founded HowToCancelNow.com to share easy guides for canceling online subscriptions and accounts. An avid internet user, Scarlett became an expert in service cancellation processes. The site simplifies cancellations so users can ditch unnecessary subscriptions with just a few clicks.