How To Cancel Petsmart Grooming Appointment Online

  • Quick Canceling online only takes a minute. Follow these quick steps:
  • Go to or open the Petsmart app
  • Login to your account
  • Click “Manage Appointments” or “View Appointments”
  • Select the appointment you want to cancel
  • Click “Cancel Appointment” and confirm

Canceling a Petsmart grooming appointment is easy to do online in just a few quick steps. With 24/7 access via the Petsmart website or mobile app, you can quickly open up the appointment slot for rescheduling your pet’s grooming when needed.

Whether a scheduling conflict came up, your pet is ill, or you simply changed your mind, this guide will walk you through canceling Petsmart grooming appointments online. We’ll also cover the key benefits of online cancellation versus calling the pet store.

Reasons You May Need to Cancel a Grooming Appointment

Before we dive into the step-by-step process, here are some of the most common reasons pet parents need to cancel their scheduled grooming appointments:

  • Pet illness or injury – If your pet becomes ill or injured, grooming will likely need to be postponed until they recover.
  • Family emergency – Any unexpected event like a family emergency can disrupt your schedule.
  • No longer need services – You may decide your pet doesn’t need a grooming after booking.
  • Scheduling conflict – Double-booked appointments can happen. Other events may come up.
  • Poor previous experience – You may want to cancel after an unsatisfying prior grooming.
  • Prefer different location or stylist – Deciding you’d rather use a different groomer or location.

Key Benefits of Cancelling Appointments Online

Canceling your Petsmart grooming appointment online has several key benefits:

Benefits of Canceling Petsmart Grooming Appointment OnlineAdditional Information
24/7 accessCancel anytime, even outside store hours.
Avoid phone wait timesInstant cancellation without waiting on hold by phone.
Quickly open the appointment slotAllows other pet parents to promptly book the open slot.
Easy processSimple cancellation with just a few clicks on the website or mobile app.

Comparison of Cancellation Methods

Cancellation MethodProcessLimitations
Petsmart WebsiteLogin, select appointment, click “Cancel”Must be 48 hours prior
Petsmart Mobile AppOpen app, go to appointments, click cancelMust be 48 hours prior
By PhoneCall store, provide info, request cancellationLimited store hours

Step-by-Step Guide to Cancel Online

Follow the steps below to cancel your scheduled Petsmart grooming appointment through the website or mobile app:

On the Petsmart Website

  1. Go to and click “Sign In”
  2. Enter your Petsmart account email and password
  3. Click “My Account” and select “Manage Appointments”
  4. Locate the appointment you want to cancel
  5. Click the “Cancel Appointment” button
  6. Confirm cancellation in the pop-up window
  7. Receive a cancellation confirmation email

On the Petsmart App

  1. Open the Petsmart app on your device
  2. Tap the profile icon and login to your account
  3. Tap “Appointments” and select “View All”
  4. Tap the appointment you want to cancel
  5. Tap “Cancel Appointment” and confirm

Handy Tips for Cancelling Successfully

Keep these tips in mind when cancelling Petsmart grooming online:

  • Cancel any associated add-on services like teeth brushing or nail trims.
  • You can cancel online up to 48 hours before the appointment time.
  • If you booked on the app, be sure to cancel the appointment there.
  • Reschedule for a new time slot right away so your pet’s grooming doesn’t fall behind.

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Alternatives to Cancelling Your Grooming Appointment

If you don’t want to fully cancel your Petsmart grooming appointment, consider these options instead:

  • Reschedule the appointment – Pick a different day/time that works better.
  • Change stylists – Request a different groomer at the same location.
  • Change locations – Transfer your appointment to another nearby Petsmart store.
  • Modify services – Remove or add services like teeth brushing as needed.

You can easily make these changes right through your online account just like you would for cancellation.

Recap: Cancel Petsmart Grooming Appointments Online Easily

  • Canceling Petsmart grooming appointments is quick and convenient online 24/7.
  • Simply login to your account, find the appointment, and select “Cancel”.
  • Be sure to cancel any accompanying services scheduled.
  • Consider rescheduling right away so your pet stays on a regular grooming schedule.
  • For maximum convenience, book future grooming appointments online.

Canceling online is the fastest way to open up the appointment slot for another pet in need of grooming. It just takes a few minutes to complete the process through the Petsmart website or mobile app anytime day or night.


How late can I cancel my Petsmart grooming appointment online?

You can cancel online up to 48 hours before your scheduled appointment time. Within 48 hours, you’ll need to call the store directly to cancel.

What if I booked my appointment through the Petsmart app?

If you used the mobile app to book the appointment, make sure to go back into the app to cancel the booking.

Will I get a refund if I cancel my grooming appointment?

Petsmart typically only provides refunds if you cancel at least 48 hours in advance. Less notice than this, and you will not receive a refund.

What happens if I’m a no-show and don’t cancel?

You may be charged a small no-show fee if you fail to cancel or show up for a scheduled appointment. Avoid fees by cancelling ahead of time.

Can I cancel just part of my appointment, like add-on services?

Yes, you can cancel individual services like teeth brushing while keeping the main grooming appointment booked.

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