Papa John’s is a popular pizza delivery and takeout chain that allows customers to easily order food online or through its app. However, sometimes plans change and you need to cancel a specific order or ongoing membership with Papa John’s. Knowing the cancellation and refund process can be confusing.
This comprehensive guide will walk you through step-by-step how to cancel any order or subscription with Papa John’s. You’ll also learn how to request a refund if you are unsatisfied with the service or food. With the right information, you can quickly take control of your Papa John’s orders and memberships.
Whether you need to cancel a late night pizza you no longer want or halt that monthly garlic knot delivery, this article has you covered. Read on to become an expert at handling your Papa John’s account.
How to Cancel a Specific Papa John’s Order
You can cancel a Papa John’s order up to 45 minutes before your scheduled delivery time and get a full refund. Just make sure to call the restaurant and give them notice before it’s too late.
To cancel your order:
- Call the specific Papa John’s location that you placed the order with
- Give the employee your name and order details like what food you ordered
- Clearly ask them to cancel your order
- As long as you cancel 45 minutes before your delivery window starts, you will not be charged
- Papa John’s will refund the full order amount to your original payment method within 7-10 days
- If you miss the 45 minute cutoff, the order cannot be canceled or refunded
So remember – call the restaurant, provide your order info, and request cancellation at least 45 minutes prior to delivery. This will ensure you get your money back from Papa John’s if you change your mind.
How to Cancel a Papa John’s Membership or Subscription
If you want to cancel a recurring pizza subscription or membership with Papa John’s, you can do so through their mobile app or your phone’s app store.
Canceling on an iPhone
If you signed up for the membership through your iPhone, you can cancel it through these steps:
- Open the Settings app on your iPhone
- Tap on your name/Apple ID at the top
- Select the “Subscriptions” tab
- Sign in to your Apple account
- Find the Papa John’s subscription and tap “Cancel Subscription”
- Confirm cancellation on the pop-ups
Canceling on an Android Phone
If you subscribed to Papa John’s through your Android device, you can cancel by:
- Opening the Google Play app on your phone
- Going to the menu and selecting “Subscriptions”
- Picking the Papa John’s subscription you want to cancel
- Tapping “Cancel subscription” and confirming
- Following any on-screen prompts to finish canceling
Canceling a Papa John’s Membership with PayPal
If you signed up for a Papa John’s membership using your PayPal account, you can cancel the recurring payments through your PayPal wallet.
To cancel a Papa John’s membership on PayPal:
- Log in to your PayPal account on a computer or the mobile app
- Click on “Settings” and go to “Payments”
- Under “Preapproved Payments,” find the Papa John’s membership
- Click “Cancel” to stop future scheduled payments
- Confirm cancellation on the pop-up
Canceling a Papa John’s Membership with Google Pay
If you used Google Pay to subscribe to a Papa John’s membership, you can halt the payments through the Google Pay app.
To stop a Papa John’s membership on Google Pay:
- Open the Google Pay app and tap on your profile icon
- Select “Subscriptions”
- Locate the Papa John’s membership and tap “Cancel subscription”
- Follow the on-screen prompts to confirm cancellation
- The membership and scheduled payments will be cancelled going forward
How to Delete Your Papa John’s Account
If you no longer want to have an online account with Papa John’s, you can delete it by following these steps:
- Go to www.papajohns.com and click “Sign In” in the top right corner
- Enter your account email address and password
- In the account dashboard, click on “Settings“
- Under “Account Settings” select the option to “Delete Account“
- On the pop-up confirmation, click “Yes” to permanently delete your Papa John’s account
- Your account profile and login credentials will be removed from Papa John’s system
Getting a Refund on Your Papa John’s Order
There are two main ways you can get a refund from Papa John’s if you have issues with your order:
Cancel Within 45 Minutes
- If you cancel your Papa John’s order within 45 minutes of placing it, before your delivery time starts, you will get a full refund.
- To do this, call the Papa John’s location your order is from and ask them to cancel it.
- As long as you cancel with enough notice, you will not be charged any money.
- Papa John’s will process the refund back to your original payment method within 7-10 days.
- So if you change your mind shortly after ordering, act fast to cancel and get your money back!
Get a Refund Through Quality Assurance
- If your food arrives and you are unhappy with it for some reason, you can request a refund by calling the Papa John’s store.
- When you call, give them your order details like name, address, and what you ordered.
- Explain politely what the problem was that made you dissatisfied. For example, if the pizza was burnt or the wrong order.
- Papa John’s wants happy customers, so they may offer you a replacement pizza or a refund depending on the situation.
- If you speak to the manager and stay friendly, they will likely work with you on a resolution if your complaint is valid.
- This quality assurance process allows you to get your money back even if the 45 minute window has passed.
Read Also: Cancel Magix Subscription & Account Deletion: Easy Steps
What to Do if Your Refund is Not Issued
- If you have canceled your order or requested a refund but have not received your money back after 7-10 business days, contact Papa John’s customer service.
- You can call 1-877-547-7272 or initiate a live chat on their website to inquire about the status of your refund.
- If customer service is unable to resolve the issue, explain that you would like to initiate a chargeback on your credit card.
- This involves disputing the charge with your credit card company and asking them to refund your money.
- Provide all necessary information like order details and proof you requested a cancellation/refund from Papa John’s.
What is Papa John’s?
Papa John’s is a major international pizza chain founded in 1984 and headquartered in Jeffersontown, Kentucky. With over 5,000 locations in 45 countries, Papa John’s is the third largest pizza delivery company in the world after Pizza Hut and Domino’s Pizza.
Key Features of Papa John’s:
- Specializes in original fresh dough pizzas made to order
- Offers pickup, delivery, and dine-in options
- Has a loyalty rewards program called Papa Rewards
- Provides online ordering and mobile app ordering
- Has partnerships with third-party delivery services like DoorDash
- Sells various side dishes and desserts along with pizzas
- Has specialty pizzas as well as build your own options
Papa John’s Pricing and Plans
Papa John’s offers various pricing tiers and discounts through their loyalty program and special offers. Here is an overview of their pricing:
Papa John’s has standard pizza pricing that can range from $6 for a small cheese pizza to $18 for a large with multiple toppings. Sides like wings and desserts are additional costs.
They offer deals like 25% off regular menu prices when you order online. Coupons and specials will also take dollars off your order.
Joining Papa Rewards (their loyalty program) provides members with discounts and freebies when points are accumulated.
At Silver status, you get a free large 1-topping pizza for 40 points. Higher tiers like Gold unlock more rewards.
Conclusion
- To quickly recap, you can cancel a Papa John’s order up to 45 minutes before delivery time by calling the restaurant.
- This will ensure you are not charged and will receive a full refund.
- To cancel a membership or subscription, go through the Papa John’s app or your phone’s app store.
- If you have issues getting a refund issued after cancellation, contact customer service and then your credit card company.
- Act fast when canceling orders and follow the proper steps to avoid being charged. Understand the process for stopping recurring payments on memberships/subscriptions as well.
FAQs
Why can’t I track my Papa John’s order?
There are a few reasons you may not be able to track your Papa John’s order:
- The online ordering system is down or experiencing technical issues.
- The store is very busy and hasn’t had time to enter your order for tracking.
- You did not create an online account with your order information. Tracking is only available for registered accounts.
- You ordered through a third party delivery service that does not provide Papa John’s tracking.
If tracking is important to you, I recommend ordering directly via PapaJohn’s.com and creating an account to access the latest order status updates.
How long does it take to get a refund from Papa Johns?
If you cancel your Papa John’s order within 45 minutes, they state you will receive your refund in 7-10 business days. For refund requests due to issues with service/food, it can take up to 15 business days to process after you speak with a manager.
How long will Papa Johns take to deliver?
Papa John’s estimates delivery times between 30-60 minutes. However, it can take longer during peak hours or bad weather conditions. When you place your order, the website provides an estimated delivery time based on your location and how busy they are.
Which country owns Papa Johns?
Papa John’s was founded in Jeffersonville, Indiana in the United States in 1984. Their headquarters remains based in Jeffersontown, Kentucky. So Papa John’s is an American company that operates pizza franchises globally.
Scarlett Foster founded HowToCancelNow.com to share easy guides for canceling online subscriptions and accounts. An avid internet user, Scarlett became an expert in service cancellation processes. The site simplifies cancellations so users can ditch unnecessary subscriptions with just a few clicks.