How to Cancel Sectel US: A Comprehensive Guide

In today’s digital age, staying connected with loved ones is easier than ever before. However, for those with family or friends in correctional facilities, staying in touch can be challenging and expensive. This is where services like Sectel US come into play.

Sectel US is a unique service that provides special jail phone numbers, designed to save on inmate calls. While this service has been beneficial to many, there may come a time when you need to cancel it. Whether it’s due to changes in circumstances, dissatisfaction with the service, or any other reason, it’s important to know how to effectively cancel your Sectel US subscription.

This article aims to provide a detailed, step-by-step guide on how to cancel your Sectel US service. We’ll cover everything from understanding what Sectel US is, to the cancellation process, and what to expect after cancellation. Let’s dive in!

Reasons to Cancel Sectel US

While Sectel US offers a valuable service, there may be various reasons why someone might want to cancel it. Here are a few potential reasons:

Change in Circumstances

One of the most common reasons for cancellation is a change in circumstances. For instance, the inmate you were communicating with may have been released, transferred to a different facility, or you may no longer need to stay in touch.

Cost Considerations

While Sectel US can help save money on inmate calls, some users might find the cost of the service itself to be too high. If the cost outweighs the benefits, cancellation might be the best option.

Service Quality

If a user is unsatisfied with the quality of the service, such as call quality or customer service, they might choose to cancel their Sectel US subscription.

Switching to a Different Service

There are several services available that offer similar features to Sectel US. If a user finds a service that better suits their needs, they might cancel their Sectel US subscription to switch to a different provider.

Personal Reasons

There could also be personal reasons for cancellation, such as changes in the relationship with the inmate or personal financial issues.

It’s important to note that the reasons for cancellation can vary greatly depending on individual circumstances. Therefore, it’s always a good idea to evaluate your personal situation and needs before making the decision to cancel.

How to Cancel Sectel US

Cancelling your Sectel US service might seem daunting, but it’s actually a straightforward process. Here are the steps you need to follow:

Step 1: Log in to Your Sectel Account

The first step in cancelling your Sectel US service is to log in to your account. Make sure you have your login credentials handy.

Step 2: Request a New Number and Cancel the Old One

If your inmate is transferred, Sectel US provides you with a new local number and cancels the old one. You can do this by logging in to your account and following the prompts to request a new number and cancel the old one.

Step 3: Contact Sectel US Support Staff

If you’re having trouble cancelling your service or if you have any questions, don’t hesitate to reach out to Sectel US’s support staff. They’re available Monday to Sunday, 9am – 6pm (EST), and can be reached via phone or email.

You can contact Sectel US’s customer support through the following methods:

Sectel US Phone Number: You can reach them at (830) 460-58871.
Sectel US Email: You can send an email to [email protected].
Sectel US Address: Their physical address is 125 CR 2749 Mico, TX USA 78056.

Sectel US Refund Policy Steps

Understanding the refund policy of any service is crucial before making a purchase. Sectel US, a service that provides special jail phone numbers to save on inmate calls, has specific terms and conditions related to refunds. Here are the steps you need to follow if you want to request a refund:

  1. Understand the Policy: Sectel US states that all sales are final and they are under no obligation to provide a full or partial refund.
  2. Submit a Request: If you believe your case is special, you can submit a refund request in writing via email to: [email protected].
  3. Be Aware of the Processing Fee: Remember that there is a non-refundable processing fee of $14.99 that would be deducted from any refund.
  4. Request Within the Timeframe: Refund requests for Jail Calling Service will only be considered for plan amounts billed within 15 days of the refund request date.
  5. No Refund for Postcard Service: Note that there is no refund available for the Postcard service.

Understanding Sectel US

Before we delve into the process of cancellation, it’s crucial to understand what Sectel US is and how it operates. This will not only give you a clearer picture of the service you’re cancelling but also help you evaluate its alternatives.

What is Sectel US?

Sectel US is a service that provides special jail phone numbers designed to save on inmate calls. This service is particularly beneficial for those with loved ones in correctional facilities, as it makes staying in touch more affordable.

How Does Sectel US Work?

When you sign up for Sectel US, you receive a special connect direct inward dial phone number. When an inmate dials this number, the call is routed through Sectel US, which reduces the cost of both local and long-distance jail calls.

Benefits of Using Sectel US

There are several benefits to using Sectel US. Here are a few:

  1. Cost Savings: The primary benefit of Sectel US is the potential for significant cost savings on inmate calls.
  2. Ease of Use: Signing up with Sectel US is reportedly easy and straightforward.
  3. No Hidden Fees: The service claims to have no hidden fees or extra charges.
  4. Flexible Plans: The 3-month plan is a one-time charge of $45.98. There are no signup fees and no contract, so you can cancel anytime without penalty.

Understanding these aspects of Sectel US will help you make an informed decision about whether to continue or cancel the service.

Read Also: A Step-By-Step Guide To Delete Doublelist Account

What Happens After Cancellation

After you’ve cancelled your Sectel US service, there are a few things that you can expect:

No More Charges

Once your service is cancelled, you will no longer be billed for the service. If you were on a prepaid plan, you might want to check with Sectel US about their refund policy.

Loss of Special Number

When you cancel your service, you will lose the special jail phone number provided by Sectel US. This means that if you decide to use the service again in the future, you’ll likely be assigned a new number.

Potential Increase in Call Costs

Without the special number from Sectel US, the cost of inmate calls may increase. This is something to consider before making the decision to cancel.

Need to Inform the Inmate

If you were using the Sectel US service to communicate with an inmate, you’ll need to inform them about the cancellation. They will no longer be able to reach you using the special number.

Alternatives to Sectel US

While Sectel US offers a unique service that helps save on inmate calls, it’s not the only player in the market. There are several other services available that offer similar features. Here are a few alternatives you might consider:

1. SecurTel

SecurTel is another service that provides special jail phone numbers designed to save on inmate calls. Like Sectel US, SecurTel also claims to help users save on both local and long-distance jail calls.

2. GlobalTel

GlobalTel is a similar service that provides special jail phone numbers to save on inmate calls. They also offer a “Link The Inmate Call” service, which allows you to receive inmate calls on your cell phone, home phone, or office phone.

3. InmateAid

InmateAid offers a range of services for those with loved ones in correctional facilities, including discounted inmate calls. They also provide other services such as sending letters, photos, postcards, and magazines to inmates.

4. Pigeonly

Pigeonly provides an affordable way to stay in touch with inmates through discounted inmate calls. In addition to this, they also offer services for sending photos, letters, and even conducting inmate searches.


Navigating the world of inmate call services can be complex, but with the right information, it becomes significantly easier. This guide has provided a comprehensive overview of how to cancel your Sectel US service, what to expect after cancellation, and potential alternatives to consider. Remember, while this guide provides a general outline, the specifics may vary based on individual circumstances.

Always reach out to Sectel US or any service provider directly for the most accurate and up-to-date information. Staying connected with your loved ones in correctional facilities is important, and understanding your options can help make that process smoother and more affordable.